Terms and Conditions

  1. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Rightio Limited a company registered in England and Wales with registration number 07357774 and our registered office is at Radclyffe House, 66-68 Hagley Road, Birmingham, B16 8PF. Our registered VAT number is 102 1836 61.
    2. What these terms cover. These are the terms and conditions on which we will supply and install a boiler to you. Please read these terms carefully before you submit your order to us
    3. How to contact us. You can contact us by telephoning our customer service team at 0800 915 3322 or by writing to us at our registered office or emailing reachout@rightio.co.uk.
  2. QUOTES AND PAYMENT
    1. If you enquire by telephone or website enquiry or following an online price estimate. Upon submitting an enquiry to us we will organise for one of our engineers to visit the installation site in order to complete a survey. We will then contact you informing you of the cost of the boiler and installation (inclusive of VAT).
    2. If you enquire using our online quote wizard. You will be able to view the price of boilers and the cost of installation (inclusive of VAT) based upon the answers provided by you. We do not accept any liability for delay or increased costs for incorrect answers provided by you on the online wizard in accordance with clause 7.8.
    3. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    4. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the boilers we sell may be incorrectly priced. We will normally check prices before accepting your order. If the correct price of your boiler at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    5. When you must pay and how you must pay. We accept payment with Visa, Visa debit, Mastercard or Maestro. Upon confirmation of your order, you will be required to pay a deposit of 50% of the total price, unless you are financing your boiler purchase. The balance of your invoice will be due upon completion of the installation of the boiler.
    6. Financing your purchase. Should you wish to purchase a boiler on finance, we are registered with the Financial Conduct Authority and may introduce you to a third party finance provider, Divido Financial Services Limited (Divido), a company registered in England and Wales under company number 09259397 and whose registered offices are at Office 7, 35-37 Ludgate Hill, London, EC4M 7JN. Please note that Divido may have their own terms and conditions that you should satisfy you are happy with before proceeding to purchase a boiler on finance. In no circumstances will we be responsible for a breach by you of Divido’s terms and conditions.
    7. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any overdue amount.
    8. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order. Our acceptance of your order will take place when we confirm acceptance in writing via email and or post. A contract will come into existence between you and us: (a)    If confirmation is sent via email at the time the email is sent from us to you; and (b)    If confirmation is sent via post at the time of posting. In circumstances where we send confirmation to you of your order by both email and post, a contract will come into existence at the point of the first confirmation being received, whichever is the earlier.
    2.  If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery or installation deadline you have specified.
    3. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
  4. OUR BOILERS
    1. Making sure your measurements are accurate. If we are providing the boiler to measurements you have given us you are responsible for ensuring that these measurements are correct. The images of boilers on our website are for illustrative purposes only and therefore may differ slightly from those images.
  5. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the order, the timing of delivery and installation or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract in accordance with the provisions of clause 8.
  6. OUR RIGHTS TO MAKE CHANGES
    1. Minor changes to the products. We may change the product:
      (a) to reflect changes in relevant laws and regulatory requirements; and
      (b) to implement minor technical adjustments and improvements.
  7. PROVIDING THE PRODUCTS
    1. Delivery and installation costs. The costs of delivery and installation will be included in the purchase price provided in our quote to you in accordance with clause 2.
    2. When we will provide the boiler. During the order process you will be able to select a delivery and installation date from a list of available dates. When we confirm your order we will also confirm the delivery and installation date with you.
    3. We are not responsible for delays outside our control. If our supply of the boiler is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for your order.
    4. Ensuring someone is on the property for delivery. Please ensure that someone is at the property in order for us to deliver and install the boiler. If no one is available at your address to take delivery, we will contact you informing you of how to rearrange delivery. If you do not allow us access to your property to deliver and install the boiler as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
    5. If you do not re-arrange delivery. If you do not re-arrange delivery, after a failed delivery to you, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.
    6. When you become responsible for the goods. You will become responsible for the boiler from delivery at the property.
    7. When you own goods. You will own the boiler once we have received payment in full.
    8. What will happen if you do not give required information to us. We may need certain information from you so that we can supply and install the boiler. If you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the boiler late or not supplying it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    9.  Reasons we may suspend the supply of a boiler to you. We may have to suspend the supply of a product to:
      (a) deal with technical problems or make minor technical changes; and
      (b) update the product to reflect changes in relevant laws and regulatory requirements.
      In such an event we will inform you of such suspension, if you choose to end the contract as a result of the suspension and we will refund any sums paid in advance.
  8. YOUR RIGHTS TO END THE CONTRACT
    1. You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the boiler, how we are performing and when you decide to end the contract:
      (a) If what your boiler is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
      (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
      (c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the boiler;
      (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for the boiler, if:
      (a) we have told you about an upcoming change to the product or these terms which you do not agree to;
      (b) we have told you about an error in the price or description of the boiler you have ordered and you do not wish to proceed;
      (c) there is a risk that supply of the boiler may be significantly delayed because of events outside our control; or
      (d) we have suspended supply of the boiler for technical reasons, or notify you we are going to suspend them for technical reasons.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind on a boiler within 14 days of confirmation of your order (Cooling off period) and receive a refund.
    4. When you don’t have the right to change your mind. You do not have a right to change your once delivery and installation of the boiler has been carried out if this is within the Cooling off period.
    5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed (the boiler being delivered, installed and paid for in full), but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 0800 915 3322 or emailing us at reachout@rightio.co.uk. Please provide you name, home address, details of you order, and where necessary your phone number and email address.
    2. Returning products after ending the contract. If you end the contract for any reason after the boiler has been delivered to you, you must return it to us. Please call customer services or email us to arrange collection. If you are exercising your right to change your mind you must arrange for collection of the boiler within 14 days of telling us you wish to end the contract.
    3. How we will refund you. We will refund you the price you paid for the boiler, excluding delivery and installation costs, by the method you used for payment.
  10. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the boiler; or
      (b) you do not, within a reasonable time, rearrange delivery of the boiler.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for boiler we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  11. IF THERE IS A PROBLEM WITH THE PRODUCT
    1. How to tell us about problems. If you have any questions or complaints about your boiler, please contact us. You can telephone our customer service team at 0800 915 3322 or write to us at reachout@rightio.co.uk.
    2. Summary of your legal rights. We are under a legal duty to supply boilers that are in conformity with this contract. This means that the our boilers must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your boiler your legal rights entitle you to the following:
      • up to 30 days: if your boiler is faulty, then you can get an immediate refund.
      • up to six months: if your boiler can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
      • up to six years: if your boiler does not last a reasonable length of time you may be entitled to some money back.
    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject your boiler you must allow us to collect the boiler from you. We will pay the costs of collection.
  12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your boiler, as summarised at clause 11.2.
    3. When we are liable for damage to your property. If the course of installation of your boiler, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing this service.
    4. We are not liable for business losses. We only supply boilers for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us:
      (a) to supply the boiler to you; and
      (b) to process your payment.
    2. We may pass your personal information to credit reference agencies. Where we extend credit to you for a boiler in accordance with clause 2.6, we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
  14. OTHER IMPORTANT TERMS
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 1 month of us telling you about it.
    2.  You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody third parties have any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5.  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Governing law and Jurisdiction. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the courts of England and Wales.